What happens on the day

We come to you. Home, workplace or carpark, at a time you choose. There is no workshop to visit. Mobile across Brisbane and Logan — we come to you.

There is no workshop to visit and no key drop-off. The van, the water and the power come to the car.

Before the day

• You send the vehicle details, the suburb and up to six photos.
• We send a written, itemised quote — GST inclusive, with the size class and condition it was priced on shown on the face of it.
• You accept it. Nothing gets added afterwards that was not on the quote.
• Premium and Clinical take a deposit to hold the day. The terms are on the quote.

What we need from the site

These three questions are on the quote form for a reason, and it is not curiosity.

• A tap. If there is one, we use it and the water goes on your bill as a few cents. If there is not, we bring water or switch to a rinseless method — it works, it just changes the approach and we would rather decide that beforehand.
• A power point within about 20 metres. Machine polishing and hot-water extraction both need power. Without one we run an inverter or a generator. Again — workable, but not something to discover on arrival.
• Shade or cover. Panels in full sun on a hot day get too hot to work safely, and some coatings will not cure properly. A carport, a garage or a shaded kerb makes a real difference to what can be achieved.

Apartment carparks are fine, provided we know the height clearance, the visitor bay arrangement and any gate code or permit in advance. Some buildings require the body corporate to be notified — worth checking with your building manager before the booking.

Space and time

We need roughly a bay and a half — enough to open every door and walk right around the car. Essential is two to three hours, Signature five to six, Premium eight to ten, Clinical two to three days. You do not need to be there the whole time, but we do want you there at the end.

Weather

On an exposed site, rain or extreme heat can force a reschedule. We will call rather than turn up and do compromised work. Rescheduling for weather never costs you anything.

Before we leave

We walk the car with you in good light. If something is not right, we deal with it there. Correction work comes with a written aftercare plan and a maintenance wash schedule, because the result lasts exactly as long as the washing that follows it allows.

Then the tax invoice, with the GST shown separately and the payment options on it.